By Anudeep Bhatnagar
We have already discussed some benefits of an omnichannel supply chain in our previous blog, which are helpful for Warehouse and Supply Chain Managers in achieving the ultimate goal of Better Customer Experiences. SCM Managers and the Business Strategists can improve customer service and experiences through a few additional steps, which we are sharing in this post:
· Provide shipping details in real time, using advance tracking solutions which are easily available in the market or can be developed easily in house.
· Maintain the “right” amount of inventory to serve the Customers in all possible scenarios.
· Create a hassle-free returns policy, which is a must in today’s business arena.
· Give customers the opportunity to purchase and return products through any channel smoothly and without glitches.
· Track the product lifecycle, as well as customer purchasing habits with reliable data analytics tools.
· Connect with consumers beyond the initial purchase, through Social Media, Loyalty Programs and forming a Community of enthusiasts.
The need to boost customer service levels has never been higher; the Amazon effect and the competition from new cash-rich startups is driving more and more retailers toward the brink. Instead of succumbing to the benefits and services of few Online Retailers, Business Leaders/ Strategists can leverage omnichannel practices to enhance their customer services and stay competitive.
Smassist, can help you realize your Omnichannel success. Fill out your contact information on our Contact Us page to schedule a consultation call with one of our supply chain professionals.
To know more or work together, visit: www.smassistindia.com
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